HomeUp Privacy Policy  

Updated 16th February 2026  

Introduction  

HomeUp respects your right to privacy and is committed to protecting the privacy of our customers and website visitors. As required, we adhere to the Australian Privacy Principles as set out in the Privacy Act 1988 (Cth).

This policy outlines how we collect and handle your personal information.

"Personal information" refers to information that we hold and which can be identified as relating to you.

By accessing and using HomeUp products and services, you acknowledge and consent to the terms outlined in this policy and the HomeUp Terms & Conditions.

This policy aims to provide transparency on the collection, use, and control of your personally identifiable information by HomeUp. We explain the types of information we collect, how we use it, and the available controls for you to manage it.

We recommend that all users and customers of HomeUp consult the website of the Australian Information Commissioner's Office at www.oaic.gov.au, as it provides important information regarding privacy regulations in Australia.

Collection of personal information  

The term "Personal Information" refers to any details or assessments regarding an individual, or any information that can be linked to a specific person.

We may collect and retain the following types of personally identifiable information from you:

• Identity information, such as your name, age, date of birth, IP address;

• Contact information, including address, email address, phone number, or mobile phone number.

At other times we may collect additional information, such as when you contact customer service.

We require this information to conduct our business effectively and provide you with the products or services you require.

How we collect and retain your personally identifiable information  

We may collect your personal information through various means including electronically and in person. These may include: phone and email communication, web forms submissions and IP address logging.

We may also receive your personal information from third parties. If we do, we will protect that personal information as set out in this Privacy Policy and the Terms and Conditions.

After acquiring your personal information, we may maintain it in electronic or paper format.

The reasons why we collect, store, use, and disclose your personally identifiable information  

HomeUp collects, holds, uses and discloses your personal information for the following purposes:

• To conduct and administer its business operations and activities, which includes the provision of its products or services to you;

• To manage invoicing and payment systems and services;

• To manage its relationship with you as a user, customer and/or stakeholder;

• To conduct research, design, development, management, provision, and enhancement of our products and services;

• To communicate with you;

• To adhere to legal requirements; 

To promote HomeUp services to our users or customers;

HomeUp may also collect, hold, use and disclose your personal information for additional purposes as permitted or required by law.

Parties to whom we may disclose your personal information  

Your information may be disclosed to persons or companies within HomeUp for the purposes noted in the "The reasons why we collect, store, use, and disclose your personally identifiable information" section above.

HomeUp may also share your personal information with individuals or organizations outside of our company for the reasons stated in the "The reasons why we collect, store, use, and disclose your personally identifiable information" section above, as well as for other specified purposes and to other parties, as described below.

This may include:

• Organisations with whom HomeUp has a business connection (such as partners, joint venture entities, agents, contractors or external service providers) for operating their businesses.

• HomeUp may engage third-party payment processing providers or debt recovery agencies for the purposes of billing or payment related to the provision of services to our users or customers.

• HomeUp may disclose your personal information to the police or other relevant authorities, licensing or enforcement bodies, government and regulatory authorities or organisations or as required by law.

• Internet service providers or network administrators if we suspect you have committed a breach of our Terms and Conditions or have otherwise been engaged in any unlawful activity and we reasonably believe such disclosure is necessary.

Transfer of personal information to foreign countries  

HomeUp acknowledges that personal information collected may be stored, processed, or transferred to parties located outside of Australia. This may include personal information submitted through third-party platforms, such as Facebook.

You acknowledge that the personal information you submit through our website or services may be available globally via the internet. We cannot guarantee the protection of such personal information against unauthorized use or misuse by others.

When we disclose personal information to overseas recipients, we take reasonable steps to ensure that they comply with the Australian Privacy Principles.

Website

When you visit our website HomeUp, we may collect certain information such as your IP address, browser type, operating system, the website you visited immediately before coming to our site, etc. We use this information in an aggregated manner to analyse how people use our site and to improve our services.

We may use cookies on our website from time to time. Cookies are small files that a website uses to identify you when you return to the site and to store details about your use of the site. Most web browsers automatically accept cookies, but you can choose to reject cookies by changing your browser settings.

In addition to analysing website traffic, cookies may also be used to serve relevant ads to website visitors through third-party services like Google AdWords. These ads may appear on our website or other websites you visit.

The HomeUp website may contain hyperlinks to other websites, and such third-party websites may gather personal information from you. We do not have control over the privacy policies or practices of other businesses or websites linked to our website. HomeUp advises its users to exercise caution when navigating away from our website and to carefully review the privacy policies of any website that collects personally identifiable information.

Storage and security

HomeUp is committed to the security and protection of any information provided by our customers. We have implemented appropriate physical, electronic, and managerial measures to prevent unauthorized access, disclosure, misuse, interference, loss, modification, and unauthorized disclosure of your personal information.

While HomeUp takes reasonable steps to protect the personal information of its users, no method of transmission over the internet is completely secure. Therefore, HomeUp cannot guarantee the security of any information transmitted to or from its online products or services, and users should be aware of this and transmit information at their own risk.

Users are solely responsible for maintaining the confidentiality of their passwords and account information. HomeUp recommends that users exercise caution and responsibility when online, and take steps to protect their personal information.

Access to and correction of personal information

You may request details of personal information that we hold about you. If you would like a copy, please email us at jay@homeup.com.au. You have the right to ask us to edit or erase your information, as long as the request is in accordance with the Australian Privacy Principles.

If we refuse to grant access or correct your personal information, we will provide reasons for the refusal.

Complaints

HomeUp takes complaints about our Privacy Policy or the collection, use, or disposal of your personal information seriously. If you have a complaint, please contact us by email at jay@homeup.com.au. We will investigate your complaint promptly and attempt to resolve any breach that may have occurred within 30 days, in accordance with the Commonwealth Privacy legislation. 

If you are not satisfied with our response, you may request that an independent person, usually the Information Commissioner, investigate your complaint further.

Changes to Privacy Policy

Please be advised that HomeUp reserves the right to modify this Privacy Policy at any time and at our sole discretion. Any changes made to this Policy will be effective immediately upon being posted on our website. We recommend that you review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.

The last update to this Privacy Policy was made on the 16th of February 2026.

Information on Privacy Legislation and Principles

For more information on privacy legislation or the Australian Privacy Principles, we recommend visiting the website of the Office of the Australian Information Commissioner at www.oaic.gov.au.